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FAQ (Frequently Asked Questions)

Q1. How can I use AirportLimoBoston.com to meet my transportation needs?

You can use the Quote/Reservation form to Get an Instant Quote, choose vehicles, make reservation.

Q2. What are your Rates?

Use the Quote/Reservation form to find out.

Q3. What is included in the rate?

The rate quote you receive + 20% required tip/gratuity. Time of day and Airport pickup surcharges may apply. These are the ONLY FEES. THERE ARE NO OTHER FEES.

We do NOT have any hidden "gas/fuel" surcharges, "toll" surcharges or any other hidden surcharges.

There is a minimum of 3 hours for weddings and sweet 15 or sweet 16. These prices are as followed:

Hummer/Bus/Escalade $695.00.
14 passenger limousine $450.00 
10 passenger limousine $320.00.

NOTE: Charges which may be added to your fare are limited to:

·  Charges for extra stops requested by the customer (as explained on this web page)

·  Charges for lateness/ tardiness by the customer (as explained on this web page)

·  Charges for unusual damage to the vehicle beyond reasonable wear and tear

Q4. What is the tipping/gratuity policy?

20% tip/gratuity will be added.

Q5. Are bridge/highway/other tolls included?

Yes, bridge/highway/other tolls are already included in the price you are quoted. You will NOT be charged extra to go through tolls.

Q6. What are the fees/policies for Extra Stops?

Here are our policies & fees for extra stops:

i. "Hourly" itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be "On-Call".

ii. For all other itinerary types, including one-way and round trip itineraries:

a. Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are INCLUDED in the rate quote.

b. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED". For such extra stops:

1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop will be added to your final bill.
4. Fees collected for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows, for time spent making the unplanned extra stop: $20.00 and/or $1.00 per minute.

Q7. What are the fees/policies for lateness/tardiness by the customer?

FEE in order to receive service if you are (A) more than THIRTY (30) MINUTES LATE for your pickup from an airport, train station or bus station or (B) more than TEN (10) minutes late for your pickup from any other location. The waiting fee is: for Economy Sedan: $.87 per minute; for Standard Sedan: $1.00 per minute ; for 6 passenger  Stretch Limo and 6 passenger SUV: $1.30 per minute.

If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup and you will be charged the Full Price Quoted. However, please attempt to contact us as we might be willing to continue waiting or charge an amount less than the quoted fee in certain situations.

Q8. What are the fees/policies for rescheduling or changing itinerary details?

If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so and charge a rescheduling/change fee equal to the greater of either $25 or 25% of the quoted rate for your reservation. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.

Q9. What is the Cancellation Policy?

To contact us to cancel, you MUST send an EMAIL message to the email address provided within the reservation that was emailed to you (). We reserve the right to REJECT voice mail or phone call cancellations.

If you cancel your Reservation more than 7 days in advance, there will be a No Charge.

If you cancel between 24 hours and 7 days in advance, you will be charged a cancellation fee. The cancellation fee is the greater of $25 or 25% of the quoted rate of the reservation.

If you cancel less than 24 hours in advance, we reserve the right to charge the Full Amount Quoted. However, please contact us as we might be willing to charge an amount less than the full amount quoted in certain situations..

Q10. How will I pay for my ride?

You pay using our Quote/Reservation  form. We accept  MasterCard, Visa, American Express, Discover, and PayPal.

Q11.When can I book a pickup?

You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance.

Q12. When can I get picked up?

You can get picked up anytime. We operate 24/7.

Q13. What is your On-Time Guarantee?

We take pride in our excellent on-time record, and make every effort to arrive at your pickup at least 15 minutes early.

We back this up with an On-Time Guarantee.

If we are more than 15 minutes late to your pickup, you are eligible for a Free Ride!

Notes: (1) Our liability to you if we arrive late is limited to providing you with a free ride either when we arrive or at a different time of your choosing. (2) On-Time Guarantee does not apply if your pickup address is unreasonably difficult to find (e.g. not on maps) AND you did not make an effort to clarify the pickup location with the driver (e.g. you were consistently unreachable to clarify the directions by both phone and email).

Q14. What types of itineraries are available?

  • One way & round trips involving airport.
  • One way & round trips not involving airport.
  • Hourly service.

NOTE: If you return to your origin within a short time of being dropped off at your destination, and the driver will need to wait for you outside, you will be quoted an "hourly" rate, NOT a "round trip" rate.

Q15. Where can I request to be picked up/dropped off?

Request to be picked up and dropped off at a specific street address, such as 123 Maple St, or a specific area, such as Logan Airport. When booking online, the pickup and dropoff cities can be anywhere in MA, NH, RI, CT, ME, NY, VT.

Q16. What flight info should I enter for airport runs?

Your Airline, Flight Number, and Flight Time, for example "American Airlines Flight #1020 Arriving @ 5:25 PM". This info is required for Arriving flights and recommended for departing flights.

Q17. What is the alcohol/ drug policy?

Alcohol consumption or posession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or posession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, at Full Charge.

Q18. What is the policy on child car seats?

Due to liability we DO NOT provide child car seats. We DO NOT storc child car seats. You may however bring and install your own car seats in our vehicles.

Q19. What is the Lost-and-Found policy?

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it.

Q20. What is the Limitation of Liability?

Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.

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Q21. What if my question is not answered above?

Please contact us :           

 

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